Refund policy
At Lavender and Crate, we strive to ensure you are completely satisfied with your purchase.
Returns
For the safety and well-being of all our customers, we do not accept returns or exchanges due to hygienic reasons.
Refunds
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Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
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Processing: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Exchanges
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Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at lavenderandcrate@outlook.com.
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Process for Exchanges:
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Contact us upon receiving your order with details of the defect or damage.
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Upon approval, we will provide instructions for returning the defective item and ship the replacement item at no additional cost.
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Contact Us If you have any questions or need further assistance with returns and exchanges, please contact our customer service team at lavenderandcrate@outlook.com.